Effective Date: 01-01-2026
Last Updated: 27-01-2026
1. Overview
At Kanchi Silver, we value customer satisfaction. This Refund & Returns Policy outlines the conditions under which products purchased from https://kanchisilver.com/ may be returned, exchanged, or refunded.
2. Eligibility for Returns
Returns are accepted only if:
- The product is damaged, defective, or incorrect at the time of delivery
- A return request is raised within 7 days of delivery
- The product is unused, unworn, and returned in its original packaging with tags and invoice
Due to the nature of silver jewellery, returns for reasons such as change of mind, personal preference, or minor design variations are not accepted, unless otherwise stated.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order jewellery
- Products showing signs of wear or damage after delivery
- Items purchased during clearance or special sales (unless defective)
4. Refund Process
- Once the returned item is received and inspected, you will be notified of approval or rejection.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping or handling charges (if any) are non-refundable unless the return is due to our error.
5. How to Request a Return
To initiate a return, contact us at:
Email: info@kanchisilver.com
Phone: 7088669966
Provide your order ID, reason for return, and supporting images if applicable.
