Privacy Policy

Effective Date: 01-01-2026
Last Updated: 27-01-2026

1. Introduction

Welcome to Kanchi Silver (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal and digital data when you visit or make purchases on our website — https://kanchisilver.com/ (“Website”). It also describes your rights regarding your personal data as per applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and related Rules thereunder.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

2. Data We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide in connection with your interaction with our Website and services, including:

  • Name
  • Email address
  • Contact phone number
  • Postal address and delivery details
  • Billing information
  • Order history
  • Payment information (note: financial details are processed securely by third-party payment processors and not stored on our servers)
  • Login credentials (hashed/secured)
  • Any other information you submit through forms, account setup, or customer support interactions.

2.2 Automatically Collected Information

We, or our service providers, may collect certain technical and usage data automatically when you visit our Website, including:

  • IP address
  • Browser and device information
  • Operating system
  • Pages visited and browsing patterns
  • Cookies and similar tracking technologies

2.3 Cookies and Tracking

We use cookies and similar technologies to enhance your experience, perform analytics, and support basic functionality. These may include:

  • Essential cookies (required for site functionality)
  • Performance and analytics cookies
    You will be provided with a consent mechanism to manage preferences before cookies that collect personal data are placed on your device.

3. Purpose of Data Collection and Use

We collect and process your data for the following purposes:

  • To provide, operate, and maintain our Website and services
  • To process and fulfill orders, including delivery and payment
  • To communicate with you (order confirmations, support responses)
  • To personalize your experience and improve our offerings
  • To send marketing communications (only with your consent)
  • To comply with legal obligations and enforce agreements

4. Legal Basis for Processing

Under applicable Indian privacy law, we process personal data based on:

  • Your explicit consent (for marketing and certain data collection)
  • Performance of a contract (e.g., order fulfillment)
  • Compliance with legal obligations

5. Disclosure of Information to Third Parties

We may share your personal information with:

  • Service providers such as payment processors, shipping partners, analytics and hosting providers for fulfilling services on our behalf
  • Legal authorities, when required by law, court order, or to protect our rights and safety
  • Business partners only with your consent, where applicable

We ensure that third parties accessing your data are obligated to provide reasonable privacy safeguards and only process data as instructed by us.

6. Data Storage, Retention & Security

We implement reasonable security practices to protect your personal data against loss, unauthorized access, misuse, alteration, or destruction. Access to personal data is limited to those employees and agents who need it to perform their duties.

Your information is retained only as long as necessary for the purposes outlined in this Policy or as required by law.

7. Your Rights

Under applicable data privacy laws in India, you may have the following rights:

  • Right to access the personal data we hold about you
  • Right to correct or update inaccurate data
  • Right to withdraw consent at any time (for data processed on a consent basis)
  • Right to restrict or object to certain processing
  • Right to data deletion subject to legal requirements

To exercise your data rights, contact us at the contact details provided below.

8. Children’s Data

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If we become aware that we have collected Personal Data from a minor without verification of parental/guardian consent, we will take steps to remove such data.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in applicable laws, our services, or our practices. The revised policy will have a new “Last Updated” date. Your continued use of the Website after changes constitutes acceptance.

10. Contact Information

If you have any questions or requests regarding your data or this Privacy Policy, please contact us:

Kanchi Silver
Address: Sarrafa Chowk, Ramnagar, Dist.- Nainital, Uttarakhand 244715
Email: info@kanchisilver.com
Phone: 7088669966