Refund & Returns Policy

Effective Date: 01-01-2026
Last Updated: 27-01-2026

1. Overview

At Kanchi Silver, we value customer satisfaction. This Refund & Returns Policy outlines the conditions under which products purchased from https://kanchisilver.com/ may be returned, exchanged, or refunded.

2. Eligibility for Returns

Returns are accepted only if:

  • The product is damaged, defective, or incorrect at the time of delivery
  • A return request is raised within 7 days of delivery
  • The product is unused, unworn, and returned in its original packaging with tags and invoice

Due to the nature of silver jewellery, returns for reasons such as change of mind, personal preference, or minor design variations are not accepted, unless otherwise stated.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order jewellery
  • Products showing signs of wear or damage after delivery
  • Items purchased during clearance or special sales (unless defective)

4. Refund Process

  • Once the returned item is received and inspected, you will be notified of approval or rejection.
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Shipping or handling charges (if any) are non-refundable unless the return is due to our error.

5. How to Request a Return

To initiate a return, contact us at:
Email: info@kanchisilver.com
Phone: 7088669966

Provide your order ID, reason for return, and supporting images if applicable.

From a Legacy of Trust Since 1915

Kanchi Silver was born from the heritage of Battulaal Prayag Narayan Jewels, a name that has been synonymous with trust, craftsmanship, and purity for over a century. Established in 1915 in Ramnagar, Uttarakhand, Battulaal has served generations of families while preserving the region's rich jewellery traditions. In 2025, this legacy evolved into Kanchi Silver, a dedicated silver jewellery brand created to celebrate the artistry, culture, and timeless elegance of handcrafted silver ornaments.

A Century of Craftsmanship

Where Heritage Meets Contemporary Silver Jewellery

Kanchi Silver is the natural extension of a legacy that began in 1915. Drawing inspiration from Uttarakhand's traditional silver artistry, each creation reflects the values that have defined Battulaal Prayag Narayan Jewels for generations, quality, authenticity, and attention to detail. Our collections are designed to preserve cultural heritage while creating jewellery that resonates with today's wearer.

Leadership

Sidharth Goel

As the owner of Battulaal Prayag Narayan Jewels and the visionary behind Kanchi Silver, Sidharth Goel represents the new generation of leadership carrying forward a century-old legacy. Guided by a deep respect for heritage and craftsmanship, he has worked to preserve traditional jewellery artistry while embracing modern innovation. Under his leadership, Kanchi Silver was launched in 2025 to create a dedicated platform for authentic silver jewellery inspired by the culture, craftsmanship, and traditions of Uttarakhand.

Our Story

Honouring the Past, Crafting the Future

For over 110 years, Battulaal Prayag Narayan Jewels has been more than a jewellery house, it has been a part of countless family celebrations, traditions, and milestones. The launch of Kanchi Silver marks a new chapter in this journey, dedicated exclusively to the timeless beauty of silver jewellery.

Rooted in the heritage of Uttarakhand and inspired by its artistic traditions, Kanchi Silver seeks to preserve age-old craftsmanship while creating designs for contemporary lifestyles. Every piece reflects our commitment to quality, authenticity, and the enduring legacy that began in 1915.

From Battulaal's century-old heritage to Kanchi Silver's modern vision, our story continues to be one of trust, tradition, and timeless craftsmanship.