Yes. All Kanchi Silver jewellery is crafted from 925 sterling silver, composed of 92.5 percent pure silver and 7.5 percent alloy metals to ensure durability, structural strength, and long-term wearability. Every piece adheres to standard sterling silver authenticity norms.

Yes, sterling silver naturally reacts with air, moisture, and environmental elements, resulting in a surface layer known as tarnish. This is a normal oxidation process and does not affect the purity or quality of the metal. It can be easily restored through appropriate cleaning.

For routine maintenance, gently wipe with a soft microfiber cloth. For deeper cleaning, use lukewarm water with mild soap, followed by immediate drying. A mild baking soda paste may be used occasionally for tarnish removal, provided it is applied carefully and without abrasives.

Sizing should be based on accurate measurement of finger circumference for rings and hand width for bangles. Evening measurements are recommended for optimal accuracy. When in doubt between two sizes, selecting the slightly larger size ensures better comfort.

Yes. Customisation is available on select designs depending on feasibility. This may include engraving, minor modifications, or bespoke production for bulk or special requirements. Each request is evaluated individually.

Yes. All Kanchi Silver products are made from certified 925 sterling silver. Authenticity is ensured through internal quality verification and standard hallmarking practices where applicable. Supporting documentation or confirmation may be provided upon request for specific orders.

Once your order is dispatched, tracking details are shared via email or WhatsApp. You can use the provided tracking ID to monitor shipment status in real time through the assigned courier partner.

Orders may be cancelled before dispatch. Once an order has been processed or shipped, cancellation is no longer possible. For customised or bulk orders, cancellation terms may vary based on production stage and material allocation.

Returns are accepted only for items that are received in damaged or incorrect condition. Eligible claims must be reported within the specified return window after delivery. Upon verification, replacement or refund is processed according to the assessment outcome. Refund timelines may vary depending on the payment method and banking channels.